Cancellation & Refund Policy

Cancellation Policy

At Lovhil Travel, we understand that travel plans can change. Our cancellation policy is designed to be fair to both our guests and our business.

Airport Transfers

•  Free cancellation up to 24 hours before the scheduled pickup time.
•  Cancellations made within 24 hours of pickup may be charged 100% of the booking value.
•  If your flight is delayed, we will adjust your pickup time where reasonably possible using your flight details.
•  If your flight is cancelled, please notify us as soon as possible so we can discuss your booking.

Private Tours

•  Free cancellation up to 24 hours before the scheduled departure.
•  Cancellations made within 24 hours of departure may be charged 100% of the booking value.
•  No refunds will be provided for no-shows or for any unused portion of a tour.

Deposit Policy

For bookings secured with a deposit, the deposit is fully refundable if you cancel more than 24 hours before the scheduled departure.

If you cancel within 24 hours of departure, the deposit becomes non-refundable. Any remaining balance will be handled in accordance with the cancellation policy above.

Weather & Safety

Your safety is our highest priority. If a tour cannot operate due to severe weather, road closures, natural events, government restrictions, or other circumstances beyond our reasonable control, we will, where possible:

•  Reschedule your tour to another available date.
•  Offer an alternative itinerary or experience.
•  Provide a full or partial refund if the tour cannot be reasonably delivered.

Operator Cancellation

If Lovhil Travel is unable to operate your booking due to vehicle issues, safety concerns, or unforeseen operational circumstances, you will be offered either:

•  A full refund, or
•  An alternative date or suitable replacement service, subject to availability.

Changes to Bookings

We will do our best to accommodate requests to change your booking date, pickup time, or itinerary. All changes are subject to availability and operational requirements.

Refunds

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, processing times may vary.

Contact Us

If you need to cancel, amend your booking or have any questions about this policy, please contact us.

Lovhil Travel

Email: info@lovhiltravel.co.nz