Privacy Policy

Privacy Policy

At Lovhil Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our website or contacting us about our private tours and transfer services.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Pickup and destination details
• Travel dates and itinerary preferences
• Group size and special requests
• Any information you choose to share through our enquiry forms or email

We may also collect limited technical information such as your IP address, browser type and website usage through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Prepare personalised travel itineraries
• Arrange private tours and transfers
• Communicate booking updates and confirmations
• Improve our website and customer experience
• Meet legal and regulatory requirements where applicable

We only collect information that is relevant to providing our services.

4. Sharing Your Information

Your personal information is treated with care and confidentiality.

1. We do not sell, rent or trade your personal information to third parties.
2. Where necessary, we may share information with trusted service providers or business partners involved in delivering your travel arrangements, such as accommodation providers or activity operators.
3. Information is shared only when required to provide the services you have requested.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

1. You can manage or disable cookies through your browser settings at any time.
2. Please note that some website features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or misuse.

1. While no online system can guarantee complete security, we continually work to maintain appropriate safeguards for the information we hold.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve any enquiries or disputes.

1. When your information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal data where applicable
• Withdraw consent for certain communications
• Ask questions about how your information is managed

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

1. We are not responsible for the privacy practices or content of those external websites.
2. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

1. Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Lovhil Travel

Email: info@lovhiltravel.co.nz

Queenstown, New Zealand